TERMS & CONDITIONS

Only the maintenance services, visit counts, discounts and free diagnostic visits expressly listed for your plan tier. Anything not listed — and anything beyond the listed amounts — is billed separately at member rates.

Maintenance visits are NOT scheduled automatically. The member must call (760) 668-3612 to book each included visit. We recommend spring (Apr–May) for cooling and fall (Oct–Nov) for heating.

Each included visit must be used within its 6-month period of the membership year: on Bronze, the single visit within the first 6 months; on Silver/Gold, visit one within months 1–6 and visit two within months 7–12. A visit not booked within its period is forfeited — no rollover, credit, or refund.

Unused visits, free diagnostics, discounts, refrigerant allowance or any other benefit expire at the end of the membership year and do not transfer to the next year or to another person or property.

Bronze: none. Silver: one (1) per year. Gold: two (2) per year. Once used, our standard $75 service call applies (credited toward the repair if you proceed). Unused diagnostics expire at year end.

Parts; all filters on Bronze plans; specialty/media filters on any plan; refrigerant beyond your plan allowance; leak search and leak repair; door seals; dryer-vent cleaning; oven interior cleaning; consumables; and all repair labor and parts. Exception: Gold plans include one (1) standard-size refrigerator water filter replacement per year; premium/specialty filters at cost.

Member discount (Bronze 5% / Silver 10% / Gold 15%) applies to repair LABOR only — never to parts, refrigerant, filters, taxes or fees.

Freon top-up allowances (Silver up to 1 lb/yr, Gold up to 2 lbs/yr) apply only to systems with no known or suspected leak. If a leak is found, top-up stops and leak repair is quoted separately.

The appliances and HVAC systems covered are listed by name and location on your signup agreement. Changes require written confirmation. Additional units: appliance +$45/yr; HVAC system +50% of your plan's per-system price.

Microwaves, trash compactors and ventilation hoods are not eligible for maintenance under any plan.

Memberships run 12 months from signup and are a binding 12-month commitment — the term cannot be cancelled early. Plans renew automatically for another 12 months unless you decline renewal with 30 days' written notice before your renewal date. Prices may change at renewal with notice.

Priority scheduling (Silver 48-hour / Gold next business day) applies to booking response, subject to technician availability and safety conditions. Service area: Coachella Valley (Palm Desert, Rancho Mirage, Indian Wells, La Quinta, Palm Springs, Indio, Cathedral City, Desert Hot Springs), plus the Riverside and San Diego areas — a travel fee may apply outside the Coachella Valley.

Pre-existing conditions are documented at the first visit. We may decline to maintain equipment that is unsafe, heavily damaged, or has been modified or serviced improperly by others; in that case the affected unit is removed from the plan and the fee adjusted.

These terms are governed by California law and supplement our standard Terms and Conditions, Refund Policy and Liability Release, which apply to all services.

Pay annually in one payment (best price) or monthly (annual price + 12%, billed monthly). ALL SALES ARE FINAL: once a plan is paid — in full or by first monthly payment — it is non-refundable. Monthly billing is NOT a month-to-month subscription: it is a payment schedule for a 12-month commitment, and all remaining monthly payments stay due for the full term even if you stop using the plan. You may decline the NEXT renewal at any time with 30 days' notice before your renewal date; before each renewal we send a reminder with instructions.